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1. What could be making my water bill high? 2. Why does my sewer charge fluctuate from month to month? 3. When are water bills printed and when are they due? 4. How much deposit is required to open an account and when is it refunded? 6. How much are the service charges? (transfer fees, re-connect fees, etc.) 7. Does the City really read my water meter each month? 8. Can I pay my utility bill online?
1. What could be making my water bill high?One of the main causes of high water bills is a toilet that is not functioning properly. If a toilet does not shut off or if the water level is set too high in the tank, water will be wasted. Another reason may be leaks that you are unaware of. Your water meter registers all water that passes through it. [Back To The TOP] [View Rate Tables] 2. Why does my sewer charge fluctuate from month to month?The rates for sewer usage are based on water usage. This being the case, any water that is used will also affect your sewer charges. (This includes lawn watering, car washing, etc.) [Back To The TOP] [View Rate Tables] 3. When are water bills printed and when are they due?If you live within the city limits of Jennings on the north side of the railroad tracks or if you live in Silverwood, your bill is printed on or near the 15th of the month and it is due by the 4th of the following month. If you live within the city limits of Jennings on the south side of the railroad tracks, your bill is printed on or near the 25th of the month and is due by the 14th of the following month. [Back To The TOP] 4. How much deposit is required to open an account and when is it refunded?A residential water deposit is $100.00 and a commercial water deposit is $125.00. Deposits are mandatory on all new accounts and are held as long as the account is active. When an account is closed, the deposit will be applied toward any bill owed and a refund check will be mailed to the customer for the remaining deposit amount. [Back To The TOP] 5. Does the City of Jennings Water Dept. offer an automatic bank draft option for water bill payments and if so, how does it work?Yes, the City of Jennings offers an automatic bank draft
option for payments of water bills. We have been offering
this free service since January 1999. The way it works: Once enrolled in this plan,
the total amount of your water bill will be deducted
electronically from either
your checking or savings account. (you choose which account you
wish to use) You will still receive a bill in the mail but
it will be marked "Automatic Bank Draft". This
is mailed to you for your record keeping purposes only.
[Learn
more] [Apply] 6. How much are the service charges? (transfer fees, re-connect fees, etc.)Service charges: Transfer fee, $15.00. Re-connect fee, $25.00. Returned check fee, $25.00. [Back To The TOP] 7. Does the City really read my water meter each month?Yes, the City of Jennings Water Revenue personnel reads
your water meter every month. The meters are manually read and
the readings are entered into a hand-held computer by the
meter reader. The computer checks and marks meter readings
that are out of the expected high/low range, skipped meters,
the date and time the meter was read, etc. Back at the
Water Revenue office, the hand-held computers are uploaded to
a desktop computer and the reports are printed and examined by the
supervisor. Every effort is made to recheck all questionable meter readings
prior to printing the bills. 8. Can I pay my utility bill online?Coming soon! We are working on the ability to accept credit cards, debit cards and electronic checks for water bill payments both online and over-the-phone. We are hoping to have this set up by December 1, 2008. [Back To The TOP]
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City of Jennings
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