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Q. What is Automatic Bank Draft?
A. Automatic Bank Draft is a service that allows you to
automatically pay your monthly water bill using your
checking account ... but without writing checks.
Q. How does it work?
A. A monthly bill will be mailed out, but you won't
need to write a check. The bill is mailed for your record
keeping purposes only. The total amount of your bill will be deducted
automatically from your checking
account.
Q. How much does this service cost? Is there a
set up fee or monthly service charge for this?
A. There is absolutely no charge for this
service. It's FREE!
Q. How long will it take for the Automatic Bank Draft
to take effect after I enroll?
A. Your water account must go through one billing cycle
before your bank account will be drafted. The first
billing cycle will "prenote" the financial institution.
Effective with the second billing cycle, your bank account
will be drafted for the total amount due.
Q. Why do I need to attach a voided check to the
enrollment form?
A. It is the easiest way to be sure that all
information is correct. It is the best way to avoid mistakes that may
slow down the enrollment process.
Q. Will I be notified of the amount and date of the
withdrawal?
A. You will receive a statement from us in the mail,
which you do not write a check for. It is only for your
records. Your bank statement will show the amount and date of the
withdrawal. (normally 2-4 days after
our billing date)
Q. What if I disagree with a bill?
A. If there is ever a question regarding a water bill,
please notify us as soon as possible so that we can
resolve any discrepancies.
Q. What if I decide to change to a different bank or
bank account number?
A. If you plan to change banks or accounts, the Water
Department needs to know this as soon as possible.
Then you simply fill out and sign a new enrollment form and attach a voided
check from your new account.
Please keep in mind that your water account must go through one billing cycle
before the draft will start on
the new account number. You will need to physically pay one bill during the
transition period.
Q. What if there is a problem with my bank account?
A. If the payment is refused by your bank for any
reason, including insufficient funds, closed or unauthorized
accounts, you will be charged a fee by the Water Department along with any usual
bank charges.
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